Opportunities
We're Hiring!
Job Role: Business Support
Job Purpose: To provide over the telephone advice, information and support to professionals and clients. To maintain the smooth running of Southside reception and office.
Location: Meade House, Wedgwood Road, Bath, BA2 1QN.
Salary: £26,000 pro rata per annum.
Hours: 22.5 hours per week, Mondays, Wednesdays and Fridays 9.00-5.00
Closing date: Wednesday 27th May, 4pm
Why Southside ? Southside passionately believes in better lives and better chances for everyone in B&NES and we have a strong track record over the past 25+ years. We support victims/survivors of domestic abuse and children, young people and adults experiencing multiple and complex challenges across Bath and North Somerset to get the care and support they need so they can enjoy the safety, experiences and opportunities they deserve.
Our Theory of Change sets out how Southside’s support, services and volunteering address individual and local needs/challenges to improve feelings of safety, wellbeing, sense of identity and belonging, positive relationships and connections, and resilience so that each person/family supported can thrive.
A bit about the role: Our dynamic Business Support Team plays a key role in supporting all of Southside’s work. We are looking to recruit a Business Support Worker to be part of this team who provide our Family Support and Domestic Abuse services, Community Hub team, Counselling Service and Therapeutic Play Service with the vital administrative support they need to do their essential work.
This includes providing over the telephone advice for service users and professionals who support children and families, supporting Southside’s systems for referrals, case management, monitoring and evaluation, helping to ensure that the charity runs smoothly, efficiently and effectively. We are looking for a Business Support Worker who has great attention to detail; digital, administrative and organisational skills; empathy; and who enjoys working as part of a supportive team.
Support and training provided to develop the skills and knowledge to answer questions from service users and professionals who call Southside, and provide advice. This is a varied and enjoyable role where you will be highly valued and you will have opportunities to develop your skills and knowledge through training and practical experience.
How to apply?
If you feel the Business Support Job Description suits you and you’re excited about what Southside has to offer, you will need to complete:
Equal Opportunities Monitoring Form
Job Application Declaration form
The closing date for applications is 4.00pm Wednesday 27th May, with interviews scheduled for Monday 1st June.
Equal Opportunities: The worker will be expected to implement Southside’s Equity, Diversity and Inclusion Policy in all aspects of their work.
Child Protection and Safeguarding Vulnerable Adults: Southside is committed to protecting, safeguarding and promoting the welfare of all children, young people and vulnerable adults and expects all staff, volunteers and partners to endorse this commitment. We follow appropriate procedures to ensure staff and volunteers are trained and supported to respond appropriately, efficiently and sensitively to child protection and safeguarding concerns.
Confidentiality: The worker will be expected to abide by Southside’s Confidentiality Policy at all times.
Information Governance: The worker will be expected to follow Southside’s Information Governance policies and procedures as defined by the NHS Toolkit.
Supporting Families Training
Southside’s Supporting Families Course is for anyone interested in developing skills to support struggling families and individuals.
It will provide understanding of some of the difficulties people are facing whilst empowering you in your own personal development.
The course (eight half-days) includes sessions on:
- Boundaries
- Family Support: Relationships
- Parenting: containment and resilience
- Trauma informed/therapeutic practice
- Diversity
- Domestic Abuse awareness
- The Thrive Approach
- Safeguarding
If you would be interested in participating in the course or would like to find out more about volunteering, please contact enquiries@south-side.org.uk or 01225 331243.
The 2026 course is underway. If you are interested in joining the 2027 course, please contact us to be added to the waiting list.
Young Advocates
Southside is developing our Young Advocate Programme with local schools. The response has been amazing and we are keen to support a growing group of young people to feel part of Southside, to help inform the work we do and explore better ways of connecting with young people. Through this initiative, we have had the pleasure of meeting with sixth form students from various schools in Bath. These insightful conversations provided us with fantastic ideas and fresh perspectives on how to engage young people and how the young people themselves would like to become involved.
Here are just a few ideas the young people shared:
- Tutoring sessions: Where older students can help younger people with academics and academic life. Different people have different methods of learning, and it is important to harness the skills of all people no matter how difficult it may be.
- Fundraising: To spread the word of Southside and to ensure services can always be provided and to give the community something to look forward to.
- We could use sporting activity to gain trust and bond, like games of rounders or football. I want to work with children helping all that I can.
- Girl, big sister, little sister to talk about growing up, specifics to girls like worries.
- I’m interested in helping bringing communities together to support each other and to create a safe space for people, especially disadvantaged children to learn and discover what their passionate about so I can be part of helping them reach their goals – educational support and groups – workshops – sharing in groups to encourage others.
We will meet regularly with young people to develop this programme further and are discussing the development of a training programme for Young Advocates.
If you are a school within Bath and North East Somerset and would like to find out more about how your students can get involved, please contact us on: 01225 331243 or enquiries@south-side.org.uk
Southside Ambassadors
Do you want to make a difference? If so, volunteering as an Ambassador for Southside could be for you!
We are looking for Southside Ambassadors, who are committed and passionate about the work we do to support individuals and families in our community. We are looking for individuals who help us increase our profile, raise awareness of our organisation and champion the work that we do in the community, on social and other types of media and through their contacts with individuals and organisations. By using your profile, experience and communications you will make a massive difference to Southside and, to the local community that we serve.
As an organisation that relies heavily on donations and fundraising, we simply couldn’t carry out any of our important work without the support of our donors. Our Ambassadors will enable us to reach a wide audience, encouraging more people to become Southside supporters.
To find out more you can email us at enquiries@south-side.org.uk or call 01225 331243 and Southside’s Chief Executive Penny McKissock will be delighted to get in touch with you to explore further the possibility of you becoming a Southside Ambassador and what training and support you might need in taking up this role.
“It was so helpful learning about different types of people; where they come from and their experiences was eye opening. Really useful information and tools to consider when working with families.”
– Feedback from Supporting Families training attend
